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SIX HATS

go to top 300 public servants, the majority of whom were university graduates were divided randomly into two groups: (odd/even birthdays)
Each group was given one item to assess for 4 minutes. Cross-over of items and each group given 2 minutes Yellow Hat and 2 minutes Black Hat.

Item A: 'Everyone to work from home one day a week.'
Positive Points:
Before: 197 After: 693 (351%)
Negative Points:
Before: 135 After: 650 (481%)

Item B: 'Everyone to do one year of community service after leaving school.'
Positive Points:
Before: 196 After: 650 (331%)
Negative Points:
Before: 110 After: 542 (493%)

go to top From: Simon Batchelor, a water engineer and an aid worker in Cambodia. He used the Six Hats methodology to involve the Khmer villagers in a water drilling project.
Batchelor designed and ran a pilot Agriculture, Business and Community Development Programme (ABCD) to help the Khmer people to return to and rebuild their villages after many years of war and genocide.
The stated goal was "to increase people's ability to initiate change and make choices in an environment of loving relationships". Self organising, speaking out, and initiating change are neither natural nor easy for Khmer villagers. Rural cultural norms, religious beliefs, and the execution of intellectuals and educared people by the Khmer Rouge in the late '70s combine to make villagers hesitant and fearful of such activity.
Food, Water & Health Crises
Fragile food production, inadequate water supplies and a poor health system plagued the region. Each village had but one water source. Health insurance was non-existant and individual sickness meant total economic failure for the whole family.
Friere's Methods and de Bono's "Magic"
Batchelor built ABCD on the work of the Brazilian educator Paulo Friere, who suggested that poverty was very much rooted in attitude and awareness.
Applying Friere's methods Batchelor trained 19 Cambodians to become a part of a village, build relationships with people, facilitate open meetings and planning meetings with 5-person committees, and reflect villagers concerns back to them with through pictures.
"The biggest problem", said Batchelor, "came in teaching the 19 'animators' how to ask open questions - how to get the villagers thinking, ideas and priorities out on the table - without imposing an outside agenda. That's when I turned to the Six Thinking Hats, and it worked magic".
Evaluating Staff, Reframing Problems & Goals
"I started by using the Hats to run my staff meetings with the 'animators' who took the techniques back to their villages. They were thrilled to have some concrete tools that worked. I began using Hats to debrief and evaluate animators when I visited their worksites. I could ask them to tell me two Blue Hat questions they asked their committee, and their response gave me a good sense of how well they understood and played their role in the community."
ABCD staff eventually realised that the main problem standing in the way of village empowerment was an almost total reliance by villagers on Red, Black, and White thinking. Many wanted to restate their main programme goal as "increasing skills and use of Blue, Green and Yellow Hat thinking among Khmer villagers".
Dramatic Results
Each village now has 20 or more water points. Over 1,000 water pumps have been installed and are being used. Three volunteers have started a family planning clinic that has the highest usage of any clinic in the country. Villagers are implementing food security solutions. One village met without the animator and created its own "health insurance" association - a regional first.
go to top The head of research at Siemens, which is one of the largest employers in Europe(370,000) with a turnover of US$59 billion, wrote to Edward de Bono to say that he had used the Six Hats methodology very successfully at a senior research meeting.

On Monday 3rd of February the corporate trainers in Six Thinking Hats and Lateral Thinking met with Master Trainer Andreas Novak for a discussion on training techniques and feedback. They had a lively exchange of views and valuable trainer tips. A further meeting is scheduled for October. (Siemens have a very large number of accredited corporate trainers in Six Hats & Lateral Thinking)
On a recent recent to Wellington, New Zealand, the principal of Wellesley College (a leading school) told him how the Six Hats methodology was taught routinely to five year olds.

A few days later Edward de Bono was giving a major talk, on Six Hats, at the first Microsoft Marketing meeting in Seattle.
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DE BONO AND THE BEEF CRISIS

Our company is one of Europe's largest beef processors. In March 1996 we lost 86% of our turnover overnight with the BSE crisis. Not suprisingly it was an extremely difficult task to try and think in such circumstances. Managers were fully occupied coping with the sudden loss of business, but we resolved to examine what options we did have.

I had just completed my Edward de Bono Six Thinking Hats accredited trainer's course two weeks before and suggested that out approach should use this Creative Thinking Method which was unknown to most of the group.

Twelve of us met and the result of a sixty minute meeting using Six Thinking Hats was:
30 cost reduction ideas
35 commercial ideas

We were able to subject each of these individually to the Yellow and Black Hat process at subsequent meetings, with the benefit of keeping time focussed and to a minimum for each.

Inevitably the new ideas were viewed with scepticism initially as everybody focussed inwardly and were unable to come to terms with the enormity of what was happening.

THE RESULT?

25 ideas were put in place

Before the introduction of the Six Thinking Hats Method it would have taken several weeks of meetings with no guarantee of coming up with anything we could implement.

The highlights included

Major capital investment in a a new plant to participate in the Government OTMS Scheme. (This is not perhaps the sort of opportunity one would normally contemplate taking in such circumstances, but when the idea was targeted with the Yellow and Black Hats, the Yellow Benefits outweighed the Black Cautions.)

Our previously in-house only Distribution Division went 100% open Market commercial, and established such a reputation and portfolio of business that we have had to expand this operation too.

The overall result is that we came through the crisis with a strong company
and survived six long weeks of no revenue


Six Thinking Hats is shortly to be used in a major marketing conference
for another Division of the Group

Paul Dennehy, Accredited Six Thinking Hats Trainer.

go to top From ABB in Finland where they have three accredited corporate trainers:

"...for improving working in teams in ABB, where it has proven to be very efficient, especially in international teams where it usually takes a long time to get to know each other and cope with cultural differences. With Six Thinking Hats it is possible in two days to gain results which before took a month..."
go to top From JP Morgan in the UK where they have two accredited corporate trainers:

"...The claim to reduce meeting time using Six Thinking Hats by up to 75% is conservative in their estimation and they find the key to their increased productivity is to get everybody through the training. It takes time to learn to use the tools both Six Thinking Hats and Lateral Thinking, and you need to practise, but you reap the benefits..."
go to top From Jens Aarup, Training Manager, Statoil, Norway. Jens Aarup is an accredited trainer in Lateral Thinking and Six Thinking Hats.

THE CASE

A number of wells are to be drilled into a large reservoir from a platform in the North Sea. The wells vary in character - production wells, injection wells, etc - and this requires that the platform be re-tooled and the equipment adjusted for each new drilling programme. All the wells are to be drilled from the same platform in a planned sequence and all the equipment required for each re-toolong has been ordered for delivery in accordance with a strict timetable.
When one of the wells unexpectedly turns out to be 'dry' - showing no hydrocarbonates - it is decided from headquarters to remove the next well from the planned sequence.
The drilling manager must choose whether to halt the drilling programme for a week or two (60 people + 1 million kroner per day) until the equipment/material for the next-but-one well arrives in accordance with the original plan - or find an alternative solution.
The alternatives are innumerable, the situation is very complicated. Moreover, welding is forbidden on board for fear of explosion since it is a gas-producing platfrom. Management and technical staff on land and offshore communicate back and forth in an attempt to find a realistic solution. A week later, no solution in sight.

THE SOLUTION

At the end of the week, the drilling Manager is attending a training course with a project group that will be working on a similar sequence of wells. During the course they learn about Creative Thinking and Six Thinking Hats.
The drilling manager presents his situation as a case study. It takes about four minutes to present the case to the group. They then work at parallel thinking for about twelve minutes (setting a self-chosen sequence of 6 hats). The result is presented.
Not only do the participants go through all aspects of the problem in a tidy manner, but they also present a couple of creative solutions of which one is chosen as the preferred solution. This consists of disassembling certain parts of the topside and transporting it ashore by helicopter. The necessary welding is performed and it is flown back to the rig.
The drilling goes on, and millions of kroner are saved. With hindsight, a practical solution - not planned and not forseeable in advance.
go to top How to increase Customer Satisfaction
Dr Emil Lux believes in training. Founder of the OBI home improvement stores in Germany, Dr Lux put that belief into practice while developing OBI employees through a vital in-house Training department.
As his employees' skills and abilities grew, so did OBI - into a 300-store chain. In 1995 OBI was awarded the German Marketing Prize, awarded annually to the most successful company in the area of marketing.
OBI met with Edward de Bono in the spring of 1995. By September 1995 OBI's Dr Utho Creusen has earned accreditation in Six Thinking Hats and Lateral Thinking.
Dr Creusen was joined by OBI President, Manfred Maus, in introducing Six Thinking Hats to 600 OBI store managers and franchise partners at an OBI Congress in Bonn - How to increase customer satisfaction.
The participants were very enthusiastic about their brief encounter with the 'Hats' and many have since enrolled in the complete Six Hats training sessions.
Dr Lux's history with successful in-house training and his marketing acumen laid the groundwork for a training and consulting firm serving other businesses. He has seen such effective results and growth potential in Dr de Bono's seminars, books and materials that he has founded yet another new business dedicated to this service - the German Language distributor - Forum fur kreatives Denken

 

LATERAL THINKING

go to top At ISCOR steel corporation in South Africa, Carole Feruson, an Accredited Trainer in Lateral Thinking, held 130 workshops of 2 hours each and involving 4,000 employees. The groups were mixed from senior engineers to floor sweepers.

Using just one of the formal lateral thinking tools the groups produced 21,000 ideas. It has taken 9 monts just to sort through these!
go to top "The Power of Lateral Thinking" - a feature article in the October 3rd, 1995, issue of The Irish Times. Reporting on the infusion of Lateral Thinking into the culture of Alps Electric Ireland writer Olive Keogh quotes the computer peripheral manufacturer's Training Manager Barry Lynch:

"...the programme has been of benefit to the company on a number of levels. People are definitely generating more and better ideas: it has reduced the amount of time being spent in meetings; the decision-making process has been speeded up; and significant cost savings have been made as a result of ideas generated by people from the Certified Thinker groups."

Certified Thinkers are graduates of a 14 hour voluntary training programme conducted after hours. Ninety five of the company's 250 permanent staff have satisfied the requirements to become Certified Thinkers. The programme is designed and conducted by Lynch, an accredited corporate trainer in both Six thinking Hats and Lateral Thinking. Homework and final exams, creative thinking competitions, and Alps Summer School are all components of the Certified Thinker project.
The Certified Thinkers meet weekly in groups of 4-9 to apply their thinking skills to topics referred to them by senior management or generated within the groups.
Blue Hat leaders key to success
Lynch has trained 14 facilitators to conduct ongoing Blue Hat functions in the groups. He meets informally with each of them weekly, by phone, or in person to keep the process on track.
Training facilitators and giving them ongoing support is the key to the successful implementation of the de Bono thinking skills in the workplace, according to Lynch. Before facilitators were in place, groups seemed to dissolve into old thinking habits after initially positive start-ups.
Certified Thinkers design new keyboard
ALPS Electric Ireland is part of the Japanese ownes ALPS Electric Group employing 20,000 people internationally. ALPS supplies peripherals to such customers as the European subsidiaries of IBM, Apple and Microsoft.
One Certified Thinker group recently used de Bono techniques to originate and design a new computer keyboard - now being distributed.
Better thinkers, happier homes
Benefits to ALPS Electric Ireland and its employees from their training in de Bono thinking methods don't stop when the employees leave work.
"People tell us that the programme has helped them not only at work, but also in their private lives, where they can bring the same skills to bear to solve personal and domestic problems," says Lynch.

 

CoRT THINKING LESSONS

go to top In Australia hard core unemployed youth are brought together as clubs and someone takes responsibility for finding employment. Jennifer Sullivan had one such group which was particularly disadvantaged because they were all deaf.

She used the CoRT Thinking lessons and achieved 90% employment - a rate twice that of any other group.
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Excerpts from "Research and Realities in Teaching and Learning" by Dr John Edwards, Associate Professor of Education, James Cook University of North Queensland

.....This brings me to my research on teaching thinking in schools. Cognitive process training has a long history, dating at least from Ancient Greeks (Mann:1979). Despite this there are masses of research studies from around the world to show that even our best students master little more than the art of regurgitation of knowledge. As Perkins (1992, p.7) recently stated:

The bottom line is that we are not getting the retention, understanding, and active use of knowledge that we want.



I began directly teaching children to think in my classroom in 1977. This was through using de Bono's (1987) CoRT (Cognitive Research Trust) Thinking Skills program in our science curriculum. Practical results in the school were very positive, with strong supporting anecdotal evidence from teachers, parents and students. Research data (reported in Edwards and Baldauf:1983) also revealed strong benefits from the direct teaching of the CoRT Thinking.

Edwards: 1991a, 1991b, 1994b and 1995 review most of my research on CoRT. This series of studies indicates that student thinking can be improved in a range of respects through the direct teaching of the CoRT program. Improvements in scholastic aptitude scores, scores on the [?] tests or Creative Thinking, scores on self-perceptions of use of CoRT thinking approaches, and often improvements on heavily content-based school exams, were found for students taught the ten lessons of the CoRT-1 program when compared with control groups. However the effects were often short term. Eriksson (1990) reported similarly promising results in South Africa from a comparative study of CoRT. The study used mixed-race gifted upper primary school children at an after-school centre, [?] and showed significant improvements in creativity and locus of control.

A major study began in North Queensland in 1987 looked at teaching a group of 12 year olds, in their last year of primary school, all sixty lessons of the CoRT program - two lessons a week for thirty weeks. The teacher was helped to infuse the CoRT thinking skills, once learned by the students, through all disciplines of the curriculum. Once again students showed improved scores on a range of quantitative measures. In addition, the teacher showed growth on a range of measures (Clayton and Edwards: 1989). Both the teacher and the headmaster, who also regularly took the class, reported impressive benefits. The teacher noted that her teaching style had become much more interactive; she now used group work more; she knew her students and their thinking at a much deeper level than ever before in thirteen years of teaching; the students had achieved outstanding and unexpected results on a set of standardised national tests; and the students now contributed many more ideas of a far higher quality than they had done before CoRT instruction.

The teacher who taught them the year before reported: "there are a couple of good workers, the rest you have to really push hard .. to get anything out of them." The headmaster agreed they had been like this, but now they were responsive and more confident in their thinking than any group he had taught. He referred to 9 lower ability students in the class who had seldom contributed in class during their six years in the school;

It's marvellous. Not just a minor miracle to change that sort of behaviour, six years or more of habit forming and then in eight months to change it to: 'I have something to contribute'



When the results on the standardised national test arrived near the end of the school year he reported: "I was thrilled ... they were certainly startling and outstanding". The test (ACER-TOLA) consisted of five sub-tests, each designed to produce a standard distribution. This meant that 31% of the students tested would normally fall one or two standard deviations above the mean. The rsults of the CoRT trained group, and for the mean scores from the six years of grade 7's at this school were, in relation to proportion of the students above the mean as follows:

	Proportion of Students Above the Mean
	National Norm	School Norm	CoRT Group

Test A	31%		39.5%		52%
Test B	31%		31.2%		48%
Test C	31%		24.8%		52%
Test D	31%		42.8%		62.4%
Test E	31%		35.8%		50%


(Test A - Test of learning abilities, Test B - Study skills, Test C - Mathematics skills, Test D - Language vocabulary, Test E - Language comprehension)

Feedback from the children was also positive, with the majority reporting big improvements in their thinking and self-confidence, and many reporting wide use of CoRT skills across the curriculum and in their everyday life. These students completed their secondary education in 1992. In the state of Queensland all students are given an overall level of achievement, based on school ratings moderated through a state-wide set of standardised tests. The scores allocated to students range from a high of 1 to a low of 25. The CoRT trained group had a mean score of 10, compared with a mean of 15 for the other students in the school. A score of 15 would not get you into university, a 12 would get you into education. Most parents in the state would kill for a one point jump in Overall Performance score. These results reinforce the obvious potential of programs such as CoRT for improving the thinking of students, particularly if the skills are infused broadly through the curriculum and reinforced once learnt......

We have recently been involved in a major study to infuse the CoRT program through the curriculum of a large secondary school in Brisbane...

go to top The government, in Singapore, had started to put the CoRT Thinking Programmes into all schools but then things got rather bogged down in bureaucracy. In a recent Cabinet re-shuffle the new Minister of Education has announced that the thinking programme will be in use in all schools by the year 2000.

 

Anyone who has any feedback on Edward de Bono's Teaching and Thinking Materials - please communicate and please ensure that if necessary you will be able to substantiate the information you provide. Thank you.

 


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